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Terms & Conditions

CAPELLES BUILDING STORES LIMTED

TRADING TERMS AND CONDITIONS

DEFINITIONS

In these conditions the following definitions shall apply:

“The Company”: Capelles Building Stores Limited

 “The Purchaser”: The person, firm or Company placing the Order

“Order”: The sales order accepted by the Company for the goods

“Goods”: The goods specified in the Order

“Terms”: These Terms and Conditions

“Working Day”: All days excluding Saturdays, Sundays and Bank Holidays

“We” or Our” refer to the Company, its Directors and employees

STOCK TILES

The company keeps a selection of tiles in stock and the returns policy for these tiles is as follows:

  • Only full boxes of tiles can be returned, no single tiles will be accepted
  • The Company will accept returns of single décor, border tiles and mosaics
  • We can only accept returns of stock tiles on the production of a valid till receipt and only within three months of the date of purchase.  The shade and batch of the returned tiles must match our current stock in order for us to accept the returned tiles
  • A refund or credit note will be given for the returned tiles at the net price originally paid

Whilst every effort will be made to ensure adequate stocks of all stock tiles, the Company cannot guarantee that it will have sufficient stock tiles in stock to fulfil an order at any given time.  We recommend that you take all tiles that you require at once as we cannot guarantee that we will be able to supply the same shade/batch if additional tiles are subsequently required.

SPECIAL ORDER TILES

If a Purchaser places an order with the Company for tiles which are not usually stocked by the Company, the Company will require a 50% non-refundable deposit.  The Company will provide an order acknowledgement detailing the tiles to be ordered and the Purchaser must check this and sign to confirm acceptance.  No special orders will be accepted without the Purchaser signing the acknowledgement to confirm that the correct tiles are being ordered.  At the time of delivery an invoice will be issued for the full value of the order.  This invoice, less any deposit paid at the time of the order, will be payable under our normal credit terms detailed below.

It is the responsibility of the Purchaser to ensure that the correct tiles have been supplied upon delivery/collection.  The Company must be informed of any discrepancies within 3 working days of delivery/collection.  The Company will not be liable for any discrepancies if notified after this date.

Over orders of special order tiles cannot be returned to the Company under any circumstance.  Where plans or measurements are provided to the Company by the Purchaser we will calculate the number of tiles required based on our Suppliers estimate of the number of tiles per square metre.  Whilst every effort will be made to ensure the correct number of tiles is ordered we cannot accept liability for any over or under orders and it is the responsibility of the Purchaser to ensure the correct number of tiles is ordered.  Our calculations for tiles are only ever estimates and we will always allow for approximately 10% extra tiles for the purpose of cuts, breakages and spares.  This is in line with common industry practice.  Plans often differ from actual site conditions and we therefore recommend that whoever is tiling the room calculates the square meterage required.

The Company cannot guarantee any delivery times for special order tiles.  We aim to fulfil all tile orders from our UK suppliers within 15 working days from the date of the order and within 30 working days if ordering from our European suppliers.  This can be longer as occasionally our suppliers are out of stock or freight cannot be shipped to the Island due to adverse weather conditions.

It is essential that the Purchaser ensures that they have sufficient tiles of acceptable quality and shade prior to installation taking place.  Under no circumstances will the Company accept any claims for damaged or incorrect tiles nor for undesired shading if the tiles have been fixed to the walls.  Fixing of tiles constitutes acceptance of the tiles and it is the Purchaser’s responsibility to ensure that the tiles are acceptable prior to fixing.

TILE SHADINGS

Colour, glazing and shading of tiles can vary dramatically from batch to batch.  Samples in our showroom, and images on supplier websites and brochures are for general guidance only and will not necessarily be identical to the tiles held in stock or ordered from our suppliers.

We always recommend once you have received your tiles that you lay them out as they will be laid prior to fixing to the wall or floor as under no circumstances will we be liable for any errors or shading issues once the tiles have been fixed.

TILE BOWING AND LIPPAGE

Lipping, or lippage, is the term used to describe the difference in height of the installed tiles. This can be particularly unsightly if measures are not taken to avoid it and can even cause damage to the tiles or become a tripping hazard.  This is a feature of both internal and external tiles.

The main cause of lippage is bowed tiles – most tiles will have a slight bend thanks to the way they are produced. The heating and cooling processes cause the edges of the tiles to bend slightly, and no matter how much care is taken this will happen to most tiles. On smaller and square tiles this is less noticeable, however this becomes more obvious in larger oblong and plank tiles.

The ISO 10545.2 standard applies throughout Europe for bowing; the centre curvature for porcelain B1 is +/- 0.5% of the diagonal size and for porous tiles (ceramic, stone, slate, etc.) B111 it is +0.5%/-0.3% of the diagonal size. This means that on a large format 1200x300mm tile the bowing could amount to over 6mm and still conform to European standards. If this tile was laid in a broken bond pattern that would result in lipping of nearly 5mm and look very unsightly. The larger the joint, the less obvious the lipping will be. However with more large format tiles being finished with a rectified edge (a very precise square profiled ground edge) and a narrow joint the problem becomes more apparent.

Tips for Avoiding Lipping

  • Make sure the sub-floor is level and even before tiling – you can use a self-levelling compound.
  • Before fixing lay the tiles out on a flat surface and butt joint in the pattern you will be using.
  • When installing use a levelling clip system to ensure you are creating a level tiled surface.  We stock several systems which are perfect for this and most professional tilers will use these on every installation.
  • Never install large format tiles in a 50/50 brick bond pattern.  A 1/4, 1/3 broken bond or stack bond pattern will reduce the prominence of the lippage.
  • Use the right joint thickness, a narrow gap will accentuate any difference between the tiles.

FIRES AND FIREPLACES

The Company will provide advice about which fire will suit your requirements.  A detailed quote will be prepared for this service and if the quote is acceptable a 50% non-refundable deposit will be required to confirm the order prior to any goods being ordered from our suppliers.

We cannot guarantee any delivery times for fires and fireplaces as we are dependant on the delivery times of our suppliers.  Typically you should allow 15 to 20 working days for the delivery.

STONE WORKTOPS

We supply pieces of natural and man-made stone to be used for various purposes (vanity worktops, windowsills, etc).  The Purchaser is responsible for providing a 1:1 scale template made out of suitable material so that we can cut the stone to shape.  The Company can prepare these templates for the Purchaser and this is a chargeable service to be charged at our prevailing hourly charge out rate.  A 50% non-refundable deposit is required before we can proceed with any stone order.

We cannot guarantee any delivery times for stone worktops as we are dependant on the delivery times of our suppliers.  Typically you should allow 20 to 30 working days for the delivery however this may take longer due to supplier stock levels, public holidays, etc.

OTHER SPECIAL ORDERS

Any orders placed with the Company for non-stock items will require a 50% non-refundable deposit prior to the order being accepted.  The balance of the invoice will be payable once the goods have been delivered in line with our standard credit terms as detailed below. The Company will provide an order acknowledgement detailing the goods to be ordered and the Purchaser must check this and sign to confirm acceptance.  No special orders will be accepted without the Purchaser signing the acknowledgement to confirm that the correct goods are being ordered.  It is the responsibility of the Purchaser to ensure that the correct goods are being ordered.

No special order goods can be returned to the Company unless they are damaged or the incorrect goods have been supplied by the Company’s suppliers.

We cannot guarantee any delivery times for special order items as we are dependant on the delivery times of our suppliers. 

DELIVERY AND BREAKAGES

For tile and fire orders over £300 and under 30sqm delivery is free.  A delivery charge of £20 will be payable for deliveries under this value.  Should the delivery require the hire of a Hi-Ab then we will pass on the cost of this hire to the Purchaser.  Hi-Abs will be required for all internal tile orders over 30sqm and for any paving slabs over 20 pieces.

All deliveries must be checked by the Purchaser and any breakages notified to the Company within 3 working days of delivery.  The Company cannot accept any liability for damaged goods after this period.  Any items purchased from our showroom or taken from our store must be checked at the point of sale as we cannot accept items after they have left our premises.

RETURNS

Stock Tiles

Full boxes of stock tiles may be returned to the Company within 3 months of purchase and must be in their original boxes and in a re-saleable condition.  The tiles will only be accepted if they are of the same shade as our current stock and only on presentation of a valid receipt.  Individual tiles will not be accepted and we recommend that at least 1 box of spare tiles are retained by the Purchaser in case of future damages.

Special Order Tiles

Under no circumstances will the Company accept returns of special order tiles.

Stock Patio Slabs

Returns of stock slabs will be accepted within 3 months of the delivery date providing the slabs have not been laid and are in a re-saleable condition.  These will only be accepted if they are of the same shade as our current stock and only on presentation of a valid receipt. 

Special Order Patio Slabs

Under no circumstances will the Company accept returns of special order slabs.

Other stock items

Returns of stock items will be accepted within 2 weeks of the delivery date providing they are in a re-saleable condition.  Goods will only be accepted on presentation of a valid receipt.

Other Special Order Goods

Under no circumstances will the Company accept returns of special order goods.

All returned goods must be brought back to our showroom by the Customer.  If the Purchaser requires returned goods to be collected by the Company then a collection charge of £20 will be made for small sized items and if a Hi-Ab is required to collect the goods then this charge will be passed on to the customer.

TILING SERVICES

We do not offer tiling or measuring services under any circumstances.  We can provide you with a list of recommended independent tilers who will be able to measure and fix your tiles under a separate agreement.  The Company does not employ these tilers nor receive any commission from their appointment and we cannot therefore accept any responsibility for the work carried out by them.

Any orders placed with us must be paid for in full at the time of delivery of the tiles and no funds can be withheld from the company pending fixing of the tiles.

BATHROOM DESIGNS

The Company offers a free design service where one of our bathroom designers will visit your property to measure and prepare a design and quote for your bathroom.  Once the initial design is prepared we will process one set of changes free of charge.  Any subsequent design changes will be chargeable at £100 per design.  This payment will be held on your account and will be deducted from the final invoice should the bathroom be ordered from the Company.  If no bathroom order has been placed after 6 months then any £100 payment will be retained by the Company.

All bathroom designs MUST be thoroughly checked by you and your installer(s) prior to ordering as no special order items will be returnable.  The Company does not employ any fitters, plumbers or tilers so it is the Purchaser’s responsibility to ensure that all bathroom fittings and supplies are compatible with their plumbing systems.  We will estimate the quantity of tiles required for your bathroom but as tilers will all have different ways of laying out tiles you must check with your tiler that the correct number of tiles is being order.  The Company will not accept any liability for over or under ordering of tiles under any circumstances.

ADHESIVES AND GROUTS

We will make every effort to ensure that the correct adhesive and grout is supplied for the specifications of your project.  However, our advice is based on the product specifications provided to us by the manufacturer and therefore no liability will be accepted if the wrong adhesive or grout is used. 

We cannot accept any returns for opened adhesive or grouts.  Unopened bags will be accepted back into stock and a credit note or refund will be issued only upon the presentation of a valid till receipt and only within one month of purchase.

CUTS TO TILES, SLABS, GRANITE, ETC.

The Company offers a cutting service whereby items can be left with us to be cut (at a charge which varies depending on the type of material cut and the complexity of the cut).  All items to be cut must be clearly marked on their face.  We cannot accept liability for any damage, breaks, cracks or incorrect cuts to products caused whilst cutting.

CREDIT TERMS

Unless you have a pre-arranged trade account with us all invoices are payable upon receipt.  The Purchaser will be invoiced for all special order goods upon receipt into our warehouse and full payment must be made PRIOR to delivery/collection of the goods.  The company reserves the right to charge interest at 2.5% per calendar month on any outstanding overdue balances.  You will be sent regular statements detailing any outstanding balances until the balance is paid in full.  Failure to pay the balance owed within one month of the invoice date may result in action being taken to recover the debt through the Courts.  Any costs incurred by the Company in recovering the debt will be borne by the Purchaser.

PRICING

The price of the goods ordered will be the price quoted in any written quote or the price relevant on the day of the acceptance of the order by the Company.  Prices for tiles are quoted per square metre but please note that the tiles are actually priced individually so the square metre price is an approximation based on the number of tiles per square metre.

The prices displayed on the tiles are indicative only and are subject to change if our suppliers change their prices to the Company.  It is not always possible to re-label the displays with updated prices immediately after they change and therefore the price charged may vary to that on display.  The correct price at the point of sale is that recorded on our computerised stock control system and not necessarily that displayed on the tiles.

RISK AND PROPERTY

The risk of damage to or loss of the goods passes to the purchaser at the time of delivery of the goods.  Notwithstanding delivery of the goods the property of the goods shall not pass to the Purchaser until the Company has received in cash or cleared funds:

  • Payment in full of the price of the goods; and
  • Payment in full for all other goods agreed to be sold by the Company to the Purchaser, for which payment is then due or accruing due.

Office

The USA —
785 15h Street, Office 478
Boston MA, 02116

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